Return, Exchange and Refund Policy

Last Updated: 8 November 2026

At CelebrationBD, customer satisfaction is important to us. We want every customer to receive the correct product in good condition.

This policy explains how you can request a return, exchange, or refund if there is a problem with your order.

1. Complaint and Return Request Period

Customers must contact CelebrationBD within 7 calendar days of receiving the product if they experience any of the following issues:

• Wrong product received.

• Product damaged during delivery.

• Defective or faulty product received.

Please contact our customer support team within this period and provide your order details.

This policy does not limit any rights that cannot legally be excluded under applicable law.

2. Eligible Returns and Exchanges

A product may qualify for a return or exchange if:

• You receive a different product from the one you ordered.

• The product arrives damaged.

• The product has a manufacturing defect or other confirmed fault.

All requests will be reviewed by our team before approval.

3. Information Required for a Return Request

To help us review your complaint, please provide:

• Your order number or proof of purchase.

• Your name and contact number.

• A brief explanation of the problem.

• Clear photographs of the product and packaging.

• An unboxing video, if available.

An unboxing video can help us understand the issue, but the absence of an unboxing video alone will not automatically disqualify a genuine complaint.

4. Return Approval and Instructions

Once we receive your complaint, our team will review the information and contact you with the next steps.

Please do not send any product back before receiving return instructions from CelebrationBD.

If your request is approved, we will provide the necessary return instructions.

5. Return Shipping and Replacement Delivery Costs

For approved cases involving a wrong, damaged, or defective product:

• CelebrationBD will bear the reasonable return courier or collection cost.

• CelebrationBD will also bear the courier cost of sending the replacement product.

• Customers will not be charged return or replacement delivery fees for these approved cases.

Our aim is to make the return and replacement process convenient and fair for our customers.

6. Refund Policy

If a return is approved and a replacement is not available or suitable, we may arrange a refund.

Refund processing will begin after:

1. We receive the returned product.

2. Our team inspects the product.

3. The refund request is approved.

Once approved, the refund will be processed within 7–14 working days.

Refunds will be issued through bKash or Nagad, as agreed with the customer.

Please provide accurate and active mobile financial account details when requested.

The time taken by the payment service provider to complete the transaction may vary.

Any shorter refund period required by applicable law will take priority over this policy.

7. Exchange Policy

If you receive a wrong, damaged, or defective product, you may request an exchange for the correct or replacement product, subject to availability.

CelebrationBD will cover the return and replacement delivery costs for approved cases.

If the replacement product is unavailable, we will discuss an appropriate refund or alternative solution with you.

8. Products Not Eligible for Return or Exchange

Returns or exchanges are generally not accepted for:

• Change of mind after placing an order.

• A fragrance or product preference change after receiving the correct product.

• Incorrect product selection made by the customer.

• Damage caused by misuse, improper handling, or negligence after delivery.

However, opening a product only to identify a genuine defect will not automatically invalidate a valid complaint.

This section does not restrict any consumer rights provided by applicable law.

9. Return Address

For approved returns, please use the following business address only after receiving instructions from our team:

CelebrationBD
12/C, 12/10 Mirpur, Pallabi, Dhaka, Bangladesh.

10. Contact Us

For any return, exchange, or refund-related questions, contact us:

Business Name: CelebrationBD
Email: admin@celebrationbd.com
Phone: 01581100686
Business Address: 12/C, 12/10 Mirpur, Pallabi, Dhaka, Bangladesh
Website: https://www.celebrationbd.com

Thank you for shopping with CelebrationBD. We appreciate your trust and are always committed to providing better customer service.